WORKING OF TOUR OPERATORS
Long term contracts with air carriers, hotels, cruise liners, and other suppliers for the provision of bulk travel services.
Travel services are assembled into package tour features round trip transportation, ground transportation, accommodations, tours of the local site, arrival departure transfers, entrance fees, cultural programs
Package tours are offered to customers through intermediaries
Tour Operators are the principle agents or wholesaler that are responsible for the provision of components of travel services of each tour package
Tour operators are the organizers and providers of all-inclusive tours or components of package holidays
They can provide independent services if they have their own transportation, hotels, and other travel-related services. These services are arranged by the suppliers in the distribution channels
Process of tour operator Negotiating
01 Airlines negotiation
Once the dates of departures have been fixed, negotiations start with different parties e.g. Airlines, hotels, and other tourism counterparts, leading to formal contracts.
02 . Spell out the conditions for the release of unsold accommodation or of block bookings on air-seat of a scheduled flight or the cancellation of aircraft flights with any penalties that the tour operator will incur
10% of the total cost for a deposit to be paid upon signing the contract.
03 .The reputation of the tour operator is very important determines the terms and conditions and pricing for the contract
Determined dates and frequency of departures, airports to be used, and times of arrival and departure
Consolidated into a form suitable for printing into a tour brochure.
04 Hotel Negotiations
Generally, more informal The hotel agrees to guarantee accommodation based on receipt of the notification of booking from the tour operator, whether by phone, mail fax, or e-mail.
05 . Long-term contracts can be blocking off rooms, the attraction of providing the tour operator with the lowest possible prices
06 . The Tour operator must also clarify a number of other facts; including:- Reservations and registration procedures Accommodation requirements for a tour guide or representatives Handling procedures and fees charged for Porter.
07 . Special facilities availabilities
Languages are spoken by hotel staff Systems of payment by the guest of drinks or other extras Reassurance on suitable fire and safety precautions.
08. Ancillary Services
Inbound tour operators and coach companies to provide coach transfers between airport and hotels
Car rental companies’ commission
RESPONSIBILITIES OF A TOUR OPERATOR
Research and planning of tour effectively Marketing
Negotiating, Coordinating, and liaisoning with the service providers or principal supplier Providing information to the client's Administration
Monitoring the entire operation of the tour. In case of any problem, providing some alternative arrangements with the least inconvenience to the tourists.
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